Legal

Cancellation & Refund Policy

Last updated: 25 September 2026

walpio plans are agreed with each client in writing and invoiced directly — there is no online checkout, no card on file and no automatic charge. This page explains how cancelling and refunds work. Where your written plan agreement says something different, the agreement applies.

1. Cancellation

• You can cancel at any time by emailing [email protected] from your account contact address.
• Unless your agreement says otherwise, cancellation takes effect at the end of the period already invoiced — the service keeps working until then, and no further invoices are issued.
• Before your workspace closes you can ask us for an export of your walpio data; after closure we delete it on request, as described in the Privacy Policy.
• Your Meta WhatsApp Business account, number and templates are yours and continue to exist independently of walpio after cancellation.

2. Refunds

• Refunds are handled case by case under your written plan agreement. Nothing is refunded automatically.
• If you were invoiced twice or paid for something that was never delivered, or a failure on our side kept you from using the service for a significant part of a period, email us. We review each case against your agreement and, where a refund or a credit is due, arrange it with you directly.

3. Meta's charges

Meta's WhatsApp messaging charges are billed by Meta directly to your own Meta account and are outside the scope of this policy.

4. How to reach us

Anything billing-related: [email protected]. A human replies, usually within one business day.